Rude receptionists. She is bored of her job. Date 11/12/18 at 4:45 pm. She acts like a doctor advising such things and treating people like a kid. Resign your job.
I don't know why the Petersfield Practice has so many bad reviews. I'm not convinced by the British health system to start with (coming from Germany, health service is a lot better), but the Petersfield Practice is an excellent surgery! Especially the comments about rude receptionists - NOT TRUE, they are lovely ladies! I've been to several doctors and nurses at this surgery and all are friendly, knowledgeable and very helpful. Fair enough the appointment booking system is a bit outdated, but that's usually not my worry when I feel sick.
On the positive side, there are a few good doctors in this surgery (knowledgeable and helpful).On the negative side, there are also quite a few doctors who don't seem to care about the patient and instead just try to cut the visit short. Furthermore, the receptionist is extremely rude and uncooperative. This is not just a matter of me being offended; I feel that the fact that she has such an uncooperative attitude in her job has a measurable negative impact on the whole health service offered by this practice.Two more negative aspects: the waiting time for new appointments is very long and they don't have online health records.
I find it ridicolous that people seem to be obsessed with the receptionists. What matters is a good doctor that is thorough, competent and willing to prescribe diagnostic tests and therapies that are a cost to the practice. The way NHS and GP budgets are set-up are absolutely no guarantee that this would happen, despite one needs them, in fact most of the time one is prescribed medicines, not diagnostic tests (e.g. blood tests) and often the diagnosis and therapies are wrong! In my experience with this and other practices only Dr. Kumar fits my description of an outstanding doctor. All the rest, e.g. receptionist, doesn't matter! And by the way, the receptionists are fine!
Limited opening hours and a booking process that makes it almost impossible to get an appointment if you need one. Legislation forces them to reveal doctors' average earnings; 58k. The medical staff seem very professional when you eventually get to see someone, but poor accessibility means poor value for money. Until they can provide adequate capacity and access for the patient population they have chosen to take on, I would advise registering elsewhere - especially if you ever need to see a doctor with less than two week's notice.I also notice that the positive reviews here include some from staff, and some from separate accounts with the same name - obviously a coincidence.
Petersfield Medical Practice is a UK Doctor based in Cambridge, East of England. Petersfield Medical Practice is located at 25 Mill Rd, Cambridge CB1 2AB, UK.
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