Happy to review my rating but on current experience - on writing to the "CAMBRIDGE" Ashtons branch - to seek legal advice on a mortgage, email stipulating that we would have to come into sign a document. My case is transferred to Bury St Edmunds. On calling them and informing them (not to mention my address is already highlighted to them) - not convenient, a 1 hour 45 minute round journey to sign a document particularly as we both work and have a young family - not to mention we live in central Cambridge, less than a 10 minute cycle from the Cambridge office - informed "someone has left so short staffed" at the Cambridge office so we must travel to Bury St Edmunds to sign a document - and to take it or leave it! So on this shoddy service - I would not recommend.
A simple, chain-free purchase is due to complete in almost 4 months. The seller questioned nothing, I questioned nothing. There were *no* complicating factors yet somehow, it took 4 months.Comms=======Their phones auto-redirect to VoiceMail, their customer relations answer phone message says they're returning to work on 8th January (it's JUNE).They *never* send a status update. They had apparently sent chasers to the seller's solicitor but all of this was invisible to me, I was left languishing in the dark.Output======They received some illegible photocopies from the seller's solicitor, (apparently) but printed and mailed them to me advising I pay "close attention".I confirmed that there was nothing outstanding and that everything was aligned for exchange of contracts - yup, we're all ready to go. Later, I thought it best to confirm they'd received the contract in the post, Nope, it hasn't arrived - so how could you confirm that everything is ready to go ?I really wish I hadn't chosen Ashtons.
I would definitely recommend Ashtons, to anyone seeking legal experts, when they come to sell their business, I was delighted with their friendly, open approach and help received. From the start they took what was a very stressful situation and handled it very smoothly, easing the stress on me. At the same time, I was involved at every step of the way, so I knew what was going on. I felt I could rely on them to achieve the best outcome, whilst smoothing what can be a very painful process. Their prices were also reasonable for the work done!I would have no hesitation in using their services again, and in recommending them to colleagues and friends.
We wont use them again. Having used them a few years ago to purchase a property we were happy to contact again to say we were moving and didn't even consider anyone else. This time though, very different story. Lack of contact, many mistakes, the whole service we received was a shambles. I was even put through to head of department at one stage who said they take complaints very seriously and someone would be in touch but I still heard nothing - that just summed them up for me.
We have used Ashtons with our purchase as they were recommended by a friend. they have completed the purchase ok however I did not found their communication very effective. Most of the calls goes to voicemail unfortunately. Also after the purchase I emailed about something and never got a reply back which was a bit disappointing.
Ashtons Legal Solicitors Cambridge is a UK Lawyer based in Cambridge, East of England. Ashtons Legal Solicitors Cambridge is located at 77 Newmarket Rd, Cambridge CB5 8EE, UK.
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