I felt that this bank had no idea of customer service. It seemed that every time I have asked them to do something they messed it up. Last time today I'm off to another bank. They insisted that they were right, they had listened to the recording of our call and I was wrong. I asked for a copy. Twenty minutes later 100 compensation.
A proper English bank with a traditional helpful attitude.It isn't open weekends however the staff don't seem overworked, and are genuinely friendly towards each other and customers. I had an issue with the new online banking app which has frankly stumped a lot of people. However staff fixed this problem quickly in store! Halifax would make me ring a call centre in singapore. I think this bank attracts a lot of the less intelligent and needy customers who may be intimidated by the setup of other banks.Therefore the customer service and communication in this branch at least, is very good.
Friendly but a bit over the top with familiarity as they they to sell you a financial product -every- time you visit.
Came in with my 2 Children Lyla 5 and Erin 1. Obviously whilst at the cash counter I couldn't hold onto them both so let them walk about (this very family unfriendly bank) just to stretch there legs. They pushed a chair along the floor well she is 1 and then she picked a phone up. Here is where the apauling lack of respect for me, my children and terrible customer service came into play.... One of the members off staff decided it was fine for her to tell my daughter she is a naughty girl. YOUR MEMBER OF STAFF HAS MO RIGHT TO DO THIS!!!! There father me was there to ask if there was an issue. I will definitely be taking my complaint further and asking to see cctv from the incident. I will be removing my accounts from the Co op bank. They and there staff need to get with the times... I have 2 very good young girls and I was in a boring bank with them..... Sort your dated offensive staff out! Or just get rid...
I went to the Co-op this morning ... I had logged into the site earlier ... NO mention of my branch being closed today ... what kind of service is that? 9:30 - 5 Monday to Friday? How many people can get in during those hours? Not all transactions can be dealt with on-line. I have 20.000 in my savings account & was going to see if I could speak with someone about doing something with it ... I guess not. disappointed customer in Cambridge ...
The Co-operative Bank - Cambridge is a UK Bank based in Cambridge, East of England. The Co-operative Bank - Cambridge is located at 75 Burleigh St, Cambridge CB1 1DF, UK.
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